Frequently Asked Questions
Why should I choose IMELA?
Expertise, Experience, Authority:
Our licensed, insured, and professional style directs quality. When timing is critical, privacy and comfort preferred, special occasions, or complex itineraries with multiple stops, IMELA’s professional services fills that gap.
Can Clients personalize their journeys?
Yes. Our services allows for convenient customization to meet clients’ need, including multiple stops, onboard comfort, timing, and safe preference routes.
Is this service suitable for business travel?
Yes. Clients can remain productive via focus on business calls, meetings, projects, or rest while travelling.
Is advance booking required?
Absolutely. We do not offer on-demand pickup. Please pre-book all services as early as possible via our BOOK A JOURNEY page to ensure driver and vehicle availability. Clients can also book a service by calling us @+1 (701) 518 4351. Confirmed bookings will receive customized quotes. Booking is finalized once payment is received.
What service area do you cover?
Based in North Dakota, we are a long-distance hire with services in the Midwest and Great Plains, including Colorado, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, and Wisconsin.
* IMELA provides services across the United States.
Is smoking allowed on board?
No smoking is permitted on board or around the vehicle – use of tobacco, cannabis, vaping, or electronic smoking devices is prohibited. A cleaning fee required to restore vehicle to operational standard will be charged to violators.
Is safety prioritized?
Client and driver’s safety and well-being is a priority. Drivers operate routine inspected vehicles with safe-defensive driving. All Passengers must wear seatbelts where fitted.
Maximum number of passengers are limited to the number of seatbelts in the vehicle.
The Driver is not responsible for supervising children. All minors must be accompanied by an adult in the vehicle. Animals in a secure crate may be carried only if agreed in advance.
***This FAQ is intended to complement our full Term and Conditions. In the event of any conflict between this FAQ and our Terms and Conditions, Terms and Conditions will prevail.